Intercom + Zendesk
Add new Intercom conversations to Zendesk as tickets
Using multiple CRM solutions can create a great pipeline, but also be a chore to maintain. Take some of the work off your shoulders with this Zap. Once it's active, any new conversations on Intercom will also create new tickets on Zendesk, keeping both teams and client databases updated no matter where the action happens.
Using multiple CRM solutions can create a great pipeline, but also be a chore to maintain. Take some of the work off your shoulders with this Zap. Once it's active, any new conversations on Intercom will also create new tickets on Zendesk, keeping both teams and client databases updated no matter where the action happens.
- When this happens...New Conversation
Triggers when a new conversation is created by a user in Intercom.
- automatically do this!Create Ticket
Triggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).
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Lead Added Email
Triggers when a Lead enters an email address.
Try ItNew Lead
Triggers when a new Lead is created.
Try ItWhich Tag?
Try ItNew Closed Conversation
Triggers when you close a conversation. (Note: The "Reply and close" button won't trigger this. You must reply and then close the conversation separately).
Try It
